Had an Accident? Not at Fault?

We'll take care of your insurance claim process, repair your car, and keep you on the road with a replacement vehicle.

PJ’s Panels understands that an accident that is not your fault can be totally distressing. We like to make the process as easy as possible. We take care of all the paperwork in accident not your fault claim and put you in a replacement car for the duration of the accident repair. All costs covered by the At-fault party's insurance company.

Get started by downloading your claim form.


Apply via phone or online

Call our friendly team to assist you with all the claims process. On 1300 545 363 


Vehicle delivered to you

Once we have assessed your application we will deliver the vehicle to you

Car Fixed

We complete the repairs

We regularly assess and update you on the progress of the repairs to your vehicle


Vehicle collection

Once repairs to your vehicle are complete, we will collect the replacement vehicle from you.

Call our Quote Hotline on 03 9701 6098

Step 1

Contact PJ's Panels

Download the recovery form from our website. Fill in as much information as you can and email or fax it to us.

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Step 2

We Take Care of Your Claim Process

We carry out a few routine checks and issue the authority to act on your behalf from the form you filled out to recover the costs of the car hire.

Step 3

Pick a Replacement Vehicle

You pick a similar like-for-like rental car when you drop off your vehicle to the repairer. Alternatively, we can deliver a car to your home or office.

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Step 4

Pick Up Your Vehicle

After your vehicle is repaired, simply return the replacement car to us when you pick up your repaired vehicle. We take care of all the paperwork, and ensure you have no out of pocket expenses.

Accident not your fault? Melbourne

Had An Accident That Is Not Your Fault?

PJ’s Panels understands that an accident that is not your fault can be totally distressing. We like to make the process as easy as possible. We take care of all the paperwork in accident not your fault claim and put you in a new hire car for the duration of the accident repair. All costs will be covered by the At fault party insurance company.

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Click below to start your accident not your fault claim today. It is that easy.

Download claim form.

Not only did it set back your day, your mood and the pristine condition of your beloved car, you have the sinking feeling that this is only the beginning of the headache in sorting out your no fault accident repairs.

View hire car options.

If dealing with your insurance company is a pain, imagine now how it will be having to deal with the insurance company of the “at fault” driver. We are also opposed to the fact that insurance companies are owning or substantially controlling the repair of your car, as well as paying for it.

You’ve heard the horror stories from friends and colleagues. You know that obstacles and hurdles ahead could potentially include (but are by no means limited to):

  • A sub-standard repair job on your pride and joy. Issues such as mismatching paint and poor workmanship where your car never looks quite right again.
  • Insurance company to-ing and fro-ing.
  • Chasing down an approved smash repair business.
  • Lack of available transport while your car is out of action.
  • Being overcharged on the job and misquoted on time.
  • Being stuck for transport just getting to and from the repair centre.
  • Getting stung with a large insurance excess.
  • Inconveniencing the family as well as the your work.

You have the power to choose your smash repairerin Victoria – you don’t have to go where the other person’s insurance company tells you.

Call PJ's Panels

PJ’s Panels in Melbourne’s South East wants to make an accident like this as stress free as possible. We will get you back on the road in minimal time and with minimal stress.

Our not at fault insurance repair package will keep you moving even if your car that was not your fault call the experts that will take the stress away from you.

  • Providing a free tow truck service if your car is unsafe to drive.
  • Providing a Hire car to you and claim the costs associated with the at fault party.
  • Using our legal team and expertise to liaise with your insurance company on your behalf – we’ll take care of all the paperwork and the hassle.
  • Make PJ’s Panels Dandenong South. Your first call to with all your not at fault claims.
  • 135 year’s of trade experience under our belt. It’s no accident we are the best.
  • Call today have a Hire be back on the road same day 03 9701 6098

Call Our Quote Hotline On 03 9701 6098

Not At Fault? You Have the Power

If you have been involved in an accident on the road in Victoria you are entitled to make a compensation claim with the Transport Accident Commission (TAC). The TAC is an insurance company run by the Victorian government. It provides compensation to people injured by transport accidents. The registration fees paid on Victorian vehicles fund the operations of the TAC.

If the TAC accepts your compensation claim, you will be entitled to a variety of entitlements including medical expenses, loss of wages and compensation for your injuries.


TAC no-fault compensation includes (but is not limited to): medical expenses, hospital expenses, salary or wage loss, rehabilitation (e.g. chiropractors or physiotherapists), nursing and disability services, attendant care, post-acute support services, expenses arising from death and lump-sum payments. If the accident was not your fault, you may also have an entitlement to compensation for Pain and Suffering, and Loss of Earnings, known as Common Law compensation. Follow this link to find out more:


We Keep You Moving with a Replacement Vehicle

When we are looking after your car repair and you have a third party claim we are able to arrange a hire car car for you. We are even able to match the type of vehicle you need. So if:

  • You are a tradesman we can arrange for you to use a modern Ute.
  • Likewise a we can sort out a van for a courier.
  • Or a people mover for the big family.
  • And a small sedan for everyday use.

Get a FREE Quick Quote

A family owned business who take pride in their work and exceptional customer service. Extremely reasonable quote and the workmanship is truly amazing. My car looks brand new and the attention to detail was done with great care.

Sarah Holman, Malvern East

Found these guys on Google and so glad I did. As confirmed yesterday when I collected my car, there is good reason for all the 5 star reviews. Paul & Sandra are AMAZING, I can't thank them enough.

Adam B, Boronia

Thank you again, will definitely be recommending you to all my mates who regularly dint their cars haha. I will be back with all touch ups i need!Customer for life!Thank you again, the reason i am so excited is because i had to fix my car in the past and it was a nightmare.... a nightmare..

Angus, Melbourne